Privacy Policy

At Shareholderview, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our platform. By accessing or using Shareholderview, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide during registration.
• Financial Information: Portfolio data, transaction history, and dividend information.
• SMS-Derived Transaction Records: Financial transaction records derived from SMS notifications on your phone, with your permission (see the SMS Data section below).
• Identity Document Data: Identity document data you choose to scan for broker registration (see the Identity Verification section below).
• Technical Information: IP address, browser type, device information, and usage data collected through cookies.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services.
• To personalize your experience on Shareholderview.
• To communicate with you about updates, offers, and support.
• To analyze usage trends and optimize our platform.

Financial Transaction Processing

We want to be clear about the scope of our financial data processing:

• Shareholderview does not process financial transactions beyond subscription payments for our service.
• We do not have access to your bank accounts, trading accounts, or other financial instruments.
• While we display and analyze portfolio data you provide, we do not execute trades, transfers, or other financial transactions on your behalf.
• Subscription payments are processed through our secure payment partners, and we only retain the minimum information necessary for account management and compliance purposes.

3. SMS Data

What we access. With your permission, the ShareholderView Android app reads SMS messages in your phone's inbox to find financial notifications from supported banks, mobile-money services, airtime and utility providers (for example EcoCash, CBZ, InnBucks, OneMoney, Econet, NetOne, Hot Recharge). This includes messages already in your inbox from up to the past two years, and new messages each time you open the app. The app does not send, modify, or delete SMS messages, and does not read MMS, call logs, or contacts.

What we ignore. Messages that are not recognised as financial records — personal conversations, one-time passwords (OTPs), PINs, card details, verification codes, and promotional messages — are ignored on your phone and never stored, logged, or transmitted.

What we store. Recognised financial messages are converted on your phone into structured transaction records: amount, currency, transaction type, date, fees and taxes, balance, counterparty and merchant labels, and the sending shortcode. The original SMS text is never stored and never leaves your phone.

Cloud backup (optional). If you sign in and turn on wallet backup — or tap the manual backup button — these structured transaction records are uploaded over an encrypted connection to your ShareholderView account so you can restore them on a new phone. Backup is off by default, asked once, and can be turned off at any time in Profile settings. We never use SMS-derived data for advertising, credit scoring, lending or eligibility decisions, and we never sell or share it with third parties.

Your controls. You can decline or revoke SMS permission at any time in Android settings (the rest of the app keeps working); delete all imported transaction data from the phone and from your cloud backup (Account → Privacy & Data → Delete imported SMS data); and delete your entire account (see Data Retention and Deletion below).

4. Identity Verification (KYC) Data

If you use the optional broker-registration assistance, the app can scan your passport or national ID (camera) and read the passport chip (NFC) to capture your name, date of birth, document number, and related fields. This data is stored on your phone, encrypted with a key derived from your PIN before any upload, and transmitted only to support your registration with your chosen broker. It is never used for any other purpose.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform.
• Legal Compliance: When required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not share SMS-derived or identity data with advertisers, data brokers, or credit bureaus.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. Data is encrypted in transit using TLS, and the ShareholderView app offers PIN and biometric locking to protect access on your device. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

Data Retention and Deletion

We retain account data, backed-up transaction records, and identity data until you delete them. You can delete your data at any time:

• In the app: Account → Privacy & Data → Delete imported SMS data, or Delete Account (removes your account and all data stored with it — backed-up transactions, portfolio holdings, saved insights, and identity documents).
• On the web: Request deletion of your account and all associated data at www.shareholderview.com/delete-account.html — we email a confirmation link to your registered address before anything is deleted.

Deletion is permanent and cannot be undone.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on Shareholderview. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Shareholderview is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of Shareholderview constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: +263 719 10 30 20